Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the services of Chatman Security & Fire, Inc. (“Company,” “we,” “us,” or “our”). By contacting us, submitting a form, or engaging our services, you agree to be bound by these Terms.

1. Services

Chatman Security & Fire, Inc. provides professional security and fire protection services including, but not limited to:

• Fire alarm system installation, service, and monitoring
• Fire sprinkler system installation and inspection
• Security system installation and monitoring
• CCTV / video surveillance installation
• Access control systems
• Smoke and carbon monoxide detector installation
• System inspection and testing
• Emergency system upgrades
• Fiber optics and IT/infrastructure services

All services are subject to a separate written service agreement, proposal, or contract executed between the Company and the client prior to work commencing.

2. Quotes & Estimates

All quotes and estimates provided by Chatman Security & Fire, Inc. are based on information available at the time of assessment. Final pricing may vary based on actual site conditions, scope changes, material costs, or permit requirements discovered during installation. A written agreement will confirm final pricing before work begins.

3. SMS Messaging Terms

Program Name: Chatman Security & Fire Alerts

By opting in to our SMS program, you agree to receive text messages from Chatman Security & Fire, Inc. Message types include appointment reminders, fire and life safety alerts, and customer care communications related to your account with us.

How to Opt In. You may opt in by checking the SMS consent box on our service agreement form or website chat widget and submitting your mobile number, or by texting START or SUBSCRIBE to our SMS number.

How to Opt Out. Reply STOP to unsubscribe at any time. You will receive one confirmation message and no further SMS messages will be sent. To re-subscribe, reply START.

Help. For assistance, reply HELP to any message, or contact us at (832) 639-1433 or info@chatmansecurityandfire.com.

Message Frequency. Message frequency varies based on your account activity and service appointments. You may receive up to several messages per month.

Costs. Message and data rates may apply. Contact your mobile carrier for details.

Carrier Disclaimer. Carriers are not liable for delayed or undelivered messages.

Privacy. Your mobile number and opt-in data will not be shared with third parties for marketing purposes. See our Privacy Policy for full details.

Supported Carriers. All major US carriers are supported, including AT&T, Verizon, T-Mobile, and others. Availability may vary by carrier.

4. Appointments & Cancellations

• Site assessments and consultations are offered free of charge.
• Clients are asked to provide at least 24 hours notice to reschedule or cancel a confirmed appointment.
• Repeated no-shows or late cancellations may result in a scheduling fee.
• Chatman Security & Fire, Inc. reserves the right to reschedule appointments due to crew availability, weather, or other unforeseen circumstances.

5. Payment Terms

• A deposit is required before work commences on any installation project. Deposit amount and terms will be specified in the written service agreement.
• Final payment is due upon substantial completion of work unless otherwise agreed in writing.
• Accepted payment methods will be specified in your service agreement.
• Unpaid balances are subject to applicable late fees as outlined in the service agreement.

6. Warranties

• Chatman Security & Fire, Inc. warrants its installation workmanship against defects for a period specified in the executed service agreement.
• Equipment and hardware warranties are provided by the respective manufacturers and subject to their terms.
• Warranty coverage does not apply to damage caused by misuse, unauthorized modifications, natural disasters, or third-party interference.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Chatman Security & Fire, Inc. shall not be liable for:

• Indirect, incidental, or consequential damages arising from the use or inability to use our services
• Losses resulting from system failure, equipment malfunction, power outages, or third-party service interruptions
• Damages exceeding the total amount paid for the specific service giving rise to the claim

Our services are intended to reduce risk — they do not guarantee the prevention of fire, theft, or security incidents.

8. Permits & Compliance

Chatman Security & Fire, Inc. operates in compliance with applicable local, state, and federal regulations. Where required, we will coordinate permit applications on behalf of the client. The client is responsible for providing accurate property information and access necessary for permit filing and inspection.

9. Intellectual Property

All content on our website, including text, images, logos, and documentation, is the property of Chatman Security & Fire, Inc. and may not be reproduced, distributed, or used without prior written permission.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Harris County, Texas.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the revised Terms.

12. Contact Us

For questions about these Terms, please contact: