Privacy Policy

Chatman Security & Fire, Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address
• Property Information: Property address, property type, and details related to your security or fire protection needs
• Communication Data: Messages, form submissions, appointment requests, and service inquiries
• Usage Data: Browser type, IP address, pages visited, and time spent on our website (via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes for our services
• Schedule and confirm site assessments, installations, and service appointments
• Send appointment reminders, service updates, and follow-up communications
• Send SMS messages related to your account, appointments, or service requests (with your consent)
• Process payments and manage your service account
• Comply with legal and regulatory requirements
• Improve our website and services

3. SMS & Text Messaging

Chatman Security & Fire, Inc. offers SMS/text messaging to customers who opt in through our service agreement form, our website chat widget, or other opt-in methods. By providing your mobile phone number and opting in, you consent to receive SMS text messages from us regarding:

• Appointment confirmations, reminders, and scheduling updates
• Fire and life safety alerts related to your monitored systems
• Customer care communications related to your account

Data We Collect. When you opt in to receive SMS messages, we collect your mobile phone number and the date and time of your consent. We may also collect information about your message interactions (for example, whether you replied STOP or HELP).

How We Use Your Data. Your mobile phone number is used solely to send you the appointment, safety, and customer-care messages described above.

Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe at any time. Reply START to opt back in. Reply HELP for help, or contact us at (832) 639-1433 or info@chatmansecurityandfire.com.

Data Sharing. We do not sell, rent, share, or disclose your mobile phone number or SMS consent data to third parties for their marketing or promotional purposes. Your information may be shared with our SMS service provider solely to facilitate message delivery. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and SMS opt-in consent is never shared with any third party.

Data Retention. We retain your SMS opt-in records as required by applicable law and carrier compliance requirements.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., scheduling platforms, SMS providers) under strict confidentiality agreements
• Legal authorities when required by law, court order, or to protect the rights and safety of our company or others

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of SMS communications at any time by replying STOP
• Contact us with any privacy-related concerns

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us: